Best Practices

Moving Through The Hack: U-Haul's Data Breach and Lessons Learned

Explore the U-Haul data breach impacting 67,000 customers, the company's response, and the essential cybersecurity lessons for businesses and individuals alike.
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Late last year, U-Haul reported a significant data breach affecting 67,000 customers, a situation that underscores the ongoing battle against unauthorized access and the need for robust cybersecurity measures. This blog post dives into the details of the breach, evaluates the responses, and explores the lessons learned to mitigate future risks.

The Breach Details

What Happened?

On December 5th, U-Haul detected unauthorized access to a system integral to its operations — a platform used by dealers and team members for managing customer reservations and records. The breach was facilitated by an attacker utilizing legitimate credentials, highlighting a critical vulnerability in the security framework.

Scope of the Data Compromise

The investigation revealed that the breach compromised personal information, including names and driver's license details of 136 individuals in Maine. While the breach's scope may seem limited, the exposure of such sensitive information poses significant risks to the affected individuals.

U-Haul's Immediate Response

Upon discovering the breach, U-Haul promptly initiated its response protocol, collaborating with a cybersecurity firm to investigate the extent of the compromise. In a move to mitigate potential damage, U-Haul assured that the compromised system was isolated from the payment processing system, ensuring that credit card information remained secure.

Recurring Security Concerns

A Pattern of Breaches

The recent incident is not U-Haul's first encounter with cybersecurity challenges. A similar breach occurred in 2022, suggesting a pattern that necessitates a more robust security overhaul. This also emphasizes the need for U-Haul to adopt multifactor authentication (MFA) to enhance account security and reduce the likelihood of unauthorized access.

Expert Recommendations

U-Haul and similar companies need to adopt stronger security measures, including but not limited to MFA, to protect against credential theft and credential-stuffing attacks. These measures are crucial in safeguarding not only the companies' data but also the privacy and security of their customers.

Moving Forward

Implementing Stronger Security Measures

In response to the breach, U-Haul has initiated steps to bolster its security posture, such as changing passwords for affected accounts and enhancing security safeguards. While these actions are a step in the right direction, ongoing and comprehensive security strategies, including regular security assessments and the adoption of advanced security technologies, are essential to prevent future incidents.

The Role of Customers in Maintaining Security

U-Haul's offer of a complimentary one-year membership to Experian IdentityWorks for affected individuals is a positive move. However, it's also crucial for customers to remain vigilant, monitor their accounts for any suspicious activity, and take advantage of credit monitoring services to protect against identity theft.


The U-Haul data breach serves as a critical lesson in the importance of cybersecurity vigilance and the need for continuous improvement in digital security measures. By learning from such incidents and implementing robust security frameworks, companies can better protect themselves and their customers from the evolving threats in the digital landscape.

Sign up for a free security assessment with ThreatKey and safeguard your business against the unexpected.


What should I do if I was affected by the U-Haul breach?

  • Enroll in the offered credit monitoring service and stay vigilant for signs of fraud or identity theft.

How can companies prevent similar breaches?

  • By adopting multifactor authentication, conducting regular security audits, and educating employees on cybersecurity best practices, companies can significantly enhance their security posture. Leveraging ThreatKey for a comprehensive security assessment can also provide tailored recommendations and strategies to prevent breaches.

Is my credit card information safe after this breach?

  • According to U-Haul, payment systems were not compromised in this breach, indicating that credit card information remains secure.

What is multifactor authentication, and why is it important?

  • MFA adds an extra layer of security by requiring two or more verification methods to gain access to an account, significantly reducing the risk of unauthorized access.

Can credit monitoring services prevent identity theft?

  • While they can't prevent identity theft, they can alert you to potential fraud early, allowing for quicker response and mitigation.
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