Regular Security Reviews and Updates in ServiceNow

This guide underscores the significance of conducting regular security reviews and updates in ServiceNow, covering vital aspects like consistent security audits, user access, and configuration reviews, regular patching, and incident response preparedness to fortify against potential threats.

Maintaining a secure ServiceNow instance isn't a one-time task but a continuous process. Regular security reviews and prompt application of updates are key to safeguarding against evolving threats. This guide outlines the essential steps and best practices for effective security review and updates in ServiceNow.

1. Understanding the Importance of Regular Reviews

Regular security reviews help to identify potential vulnerabilities, detect suspicious activity, and ensure that the security measures in place are effective. These reviews should include analysis of user access, configuration settings, session management, and API security.

2. Security Audit Logs

ServiceNow provides various logs, such as audit logs, system logs, and event logs, that record different activities within your instance. Regularly reviewing these logs can help identify unusual activity that may indicate a security issue.

3. User Access Reviews

User access reviews involve checking the roles and permissions assigned to each user to ensure they align with their job functions. This helps to enforce the principle of least privilege and minimize the risk of unauthorized access.

4. Configuration Reviews

Configuration reviews involve examining the system properties and other configuration settings to ensure they are set up securely. This helps to identify any settings that may have been changed inadvertently or maliciously.

5. ServiceNow Instance Security Center

ServiceNow's Instance Security Center is a centralized location where you can review and manage your instance's security settings and compliance. Regularly review the security recommendations and follow up on the suggested actions.

6. Regular Patching and Updates

ServiceNow periodically releases patches and updates to address security vulnerabilities, improve functionality, and add new features. Staying current with these updates helps ensure your instance is protected against known security threats.

7. ServiceNow Trust Site

ServiceNow Trust Site provides real-time information about ServiceNow's security, reliability, and compliance. Stay informed about any security incidents and their impact on your instance.

8. Custom Code Reviews

If your instance uses custom code, it's important to regularly review this code for any potential security vulnerabilities. This can include SQL injection vulnerabilities, cross-site scripting vulnerabilities, and insecure handling of API keys or session IDs.

9. Training and Awareness

Regularly train and educate your team about security best practices in ServiceNow. Make sure everyone understands their role in keeping the instance secure.

10. Incident Response Preparedness

Regularly review and update your incident response plan to ensure your organization is prepared to respond effectively to any security incidents.


Regular security review and updates are vital in maintaining the security of your ServiceNow instance. By implementing the practices outlined in this guide, you can establish a robust security posture that evolves with changing threats and vulnerabilities.

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